55
%
Example: 100 people were contacted, 40 opened the email; the rate is 40%.
35
Example: 100 people were emailed, 20 responded; the rate is 20%.
10
Example: 100 people were emailed, 5 responded with interest; the rate is 5%
13
Monthly number of people who asked or agreed to have a [sales] call via phone, video, or face-to-face.